Techtronic Floor Care Technology Limited.© 2025 All Rights Reserved.
We at Royal Appliance Mfg. Co. d/b/a TTI Floor Care North America (“Floor Care”, "Company", or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- When you visit www.ttifloorcare.com, www.oreck.com, www.hoover.com, or www.dirtdevil.com (collectively our "Website").
- When you install, access, or use our mobile or desktop applications you may download from the Website, or apps provided by or on behalf of Company through an online app store or other comparable mechanism (collectively the "Apps" and, together with the Website, the "Services"), including all information entered or collected by or in connection with the Apps.
- Via e-mail, text, chat and other electronic communications with you.
- When you purchase products from us.
It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.
This policy does not apply to workforce-related personal information collected from employees, job applicants, contractors, or similar individuals, which information is subject to a separate workforce policy.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, access, or use the Services and to not disclose your information to us. By accessing or using the Services, you agree to this policy. This policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.
The Services are not intended for children under 16 years of age. No one under age 16 may use the Services or provide any personal information to or on the Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use the Services or provide any information to us. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@ttifloorcare.com or by telephone at 1-888-579-2039.
We may collect or receive the categories of personal information detailed below. Not all categories will be collected or received for every individual.
- Identifiers – Information that identifies you personally or with which you can be contacted, such as, for example, your name, postal address, email address, telephone number, IP address, and account credentials and profile information.
- Financial Information – Information such as your credit card and debit card information.
- Commercial Information – Information regarding records of your transactions with us, such as your product registration or purchasing history.
- Internet or Other Similar Network Activity – Information about your internet connection, your equipment, browsing history, and your use of the Services.
- Geolocation Information – Information such as your IP address.
- Sensory Information – Information such as photographs, audio, and video recordings.
Additionally, depending on how you use the Services, we may collect the following categories of sensitive personal information from you:
- Precise Geolocation Information – We may collect information such as the precise location of your product or device so you can obtain product information (e.g., battery life) and location, consistent with your device settings.
We may aggregate or de-identify the information described above. Aggregated or de-identified information that we do not attempt to reidentify is not subject to this policy.
We may obtain and combine personal information from different sources, collected online and offline, including information from third-party sources across different types of technology and devices.
- Directly from you when you provide it to us, such as when you fill in forms while using or in connection with the Services; when you communicate with us or process a transaction with us; when you register a warranty service; or when you enter into a sweepstake, contest, or other promotion.
- Automatically as you access or use the Services, as described below.
- From our business partners, such as resellers of our products.
- From our service providers and partners providing transaction services, such as payment processors and fraud detection services.
- From trade shows when you register to attend.
As you access or use the Services, we may use automatic data collection technologies to collect certain information, which may include:
- Details of your access and use of the Services.
- Details about your device(s), equipment, connection, and other resources utilized in accessing or using the Services.
- Stored information and files such as metadata and other information associated with files stored on your device(s).
We also may use these technologies to collect information about your online activities over time and across third-party apps, websites, or other online services (behavioral tracking) for targeted advertising. For information on how you can opt out of behavioral tracking and targeted advertising through the Services and the applicable Websites, see below.
The technologies we use for automatic information collection may include:
-
Cookies. A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain parts or features of the Services. Unless you have adjusted your settings to refuse cookies, the Services may issue cookies when you access the Services.
-
Beacons. Pages or screens of the Services and our emails to you may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or screens or opened an email and for other related usage statistics (for example, recording the popularity of certain content and verifying system and server integrity).
-
Pixels. A tracking pixel, also known as a marketing pixel, is a pixel graphic used to track user behavior, site conversions, web traffic, and other metrics similar to a cookie. It may be used for targeting or retargeting purposes.
When you navigate to our Websites, tracking technologies such as Google Analytics use cookies and other, similar technologies, to collect information about how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. To learn more about Google Analytics, including how to opt out of it, visit https://tools.google.com/dlpage/gaoptout.
We may use the categories of personal information that we collect or that you provide to us for the purposes described below.
|
Category
|
Purposes
|
|
Identifiers
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide you with targeted advertising about goods and services that may be of interest to you
- To process requests, purchases, transactions, and any corresponding payments
- To provide support, personalize, and develop our websites, products, or services
- To develop market intelligence
|
|
Financial Information and Commercial Information
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide you with targeted advertising about goods and services that may be of interest to you
- To provide support, personalize, and develop our websites, products, or services
- To process requests, purchases, transactions, and any corresponding payments
- To develop market intelligence
|
|
Internet or Other Similar Network Activity
|
- To provide support, personalize, and develop our websites, products, or services
- To provide you with targeted advertising about goods and services that may be of interest to you
- To track website usage
|
|
Geolocation Information
|
- To personalize the Services for you
- To provide you with targeted advertising about goods and services that may be of interest to you
- To track product usage
- To provide you with local product assortment, promotions and recommendations
- To help you find the nearest retailers and service centers
- To save the last known location of your connected tools for inventory management
- To create product usage dashboards and maps
|
|
Sensory Information
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide support, personalize, and develop our websites, products, or services
|
For all categories of personal information that we collect, we may also use such personal information for the following purposes:
- To fulfill or meet the reason you provided the information.
- To carry out our obligations and enforce our rights, including those arising from any contracts entered into between you and us, including for billing and collection.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To help maintain the safety, security, and integrity of our Services, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Services, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations, or to otherwise comply with applicable law.
- For any other purpose with your consent or as otherwise permitted by law.
We may disclose any category of personal information that we collect or you provide to us as described below.
|
Category
|
Disclosures
|
|
Identifiers
|
- Analytics Companies
- Third-party advertisers
- Payment processors
- Ecommerce partners
|
|
Financial Information and Commercial Information
|
- Payment processors
- Ecommerce partners
|
|
Internet or Other Similar Network Activity
|
- Analytics Companies
- Third-party advertisers
- Ecommerce partners
|
|
Geolocation Information
|
- Analytics Companies
- Third-party advertisers
- Ecommerce partners
|
For all categories of personal information that we collect, we may also disclose your personal information:
- To our subsidiaries and affiliates.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal information we hold is among the assets transferred.
- To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.
- To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.
- As necessary to fulfill the purpose for which you provide it.
- Otherwise with your consent or in a manner disclosed by us when you provide the information.
We do not sell your personal information in exchange for monetary compensation. We may disclose your personal information for non-monetary compensation by allowing certain third parties (such as online advertising services and marketing partners) to collect personal information (i) via automated technologies on our websites and apps for online targeted advertising purposes and/or (ii) for marketing-related purposes. This kind of sharing may be considered a "sale" under applicable law when the personal information is exchanged for non-monetary compensation. We also disclose your personal information to third parties for targeted advertising. You have the right to opt out of the processing of your personal information for targeted advertising and opt out of the sale of your personal information at any time.
We may "sell" the following categories of personal information, or share the following categories of personal information for targeted advertising, to our third-party marketing providers and ad partners and to our business and market intelligence partners:
- Identifiers
- Commercial Information
- Internet or Other Similar Network Activity
- Geolocation Information
We retain the information we collect for different periods of time depending on the type of information, how we use it, and what choices you make in connection with your information. We retain the information we collect as long as is necessary for the purposes of use described in this policy and generally as long as required for ongoing transactions and services requested by you, our legitimate business purposes, and as permitted by law.
For more information about our retention practices, please contact us using the contact information provided below.
- We strive to provide you with choices regarding the personal information you provide to us. You can take advantage of the following mechanisms to provide you with control over your information:
-
Tracking Technologies and Advertising. You can set your browser or device to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly. You can manage your preferences for any of the applicable Services you have used here:
-
Location Information. You can choose whether or not to allow the Services to collect and use real-time information about your device's location. If you block the use of location information, some parts of the Services may become inaccessible or not function properly. You can manage your preferences for any of the applicable Services you have used here:
-
Promotional Offers. If you do not wish to have your contact information used by HOOVER to promote our own or third parties' products or services, you can opt-out here:
- If we have sent you a promotional communication, you may send us a return communication asking to be omitted from future email distributions. This opt-out does not apply to information provided to HOOVER as a result of a product purchase, warranty registration, product service experience or other transactions with respect to which we may need to communicate with you.
-
Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out here:
-
-
Google Analytics. To learn more about Google Analytics, including how to opt out of it, visit https://tools.google.com/dlpage/gaoptout.
We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Depending on where you live, you may be entitled to certain rights with respect to your personal information, as described below. Note that we provide these rights to all individuals, regardless of current state of residence. If you are a resident of California, your privacy rights are described further in the Privacy Notice for California Residents section below.
-
Right to Confirm and Access. You may have the right to confirm whether we process your personal information and know what personal information we have collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it, including the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes.
-
Data Portability. Subject to certain exemptions, you may have the right to request a copy of the personal information that we collected about you during the 12 months before your request. You can review and change your personal information by logging into the Services on the applicable Website and visiting your account profile page(s) or by calling us at 877-708-3856.
-
Right to Correct. You have the right to request that we correct inaccuracies in your personal information. We may not accommodate a request to correct personal information if we believe the correction would violate any law or legal requirement or cause the information to be incorrect.
-
Right to Delete. You have the right to request that we delete personal information we have collected from or obtained about you, subject to certain exceptions. For example, we may not delete your information if retention is required for ongoing transactions with you or otherwise for our legitimate business purposes consistent with this policy or as permitted by law. Note that we cannot delete your personal information except by also deleting your user account.
-
Right to Opt Out of Targeted Advertising. We may use your personal information for targeted advertising. You have the right to opt out from processing of your personal information for the purpose of targeted advertising.
-
Right to Opt Out of Sales. You have the right to opt out of sales of your personal information. We do not sell your personal information in exchange for monetary compensation. We may disclose your personal information for non-monetary compensation by allowing certain third parties (such as online advertising services and marketing partners) to collect personal information (i) via automated technologies on our websites and apps for online targeted advertising purposes and/or (ii) for marketing-related purposes. This kind of sharing may be considered a "sale" under applicable law when the personal information is exchanged for non-monetary compensation.
-
Right to Opt Out of Profiling. You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.
- You may exercise any of the rights listed above by utilizing the Contact Information provided below or by submitting a request here:
Additionally, you can access, correct, and delete some of your personal information by logging into the Services on the applicable Website and visiting your account profile page(s).
To submit a request to opt out of targeted advertising or the sale of your personal information, you may click on the "Do Not Sell or Share My Personal Information" link in our website footers or in our application settings, or you may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control. We will process the Global Privacy Control signal as a request to opt out.
If you request access to, or the correction or deletion of, your personal information we will verify your identity before disclosing the requested information. To do so, we may ask that you log into your account or provide us with your name, address, email address, and/or phone number. When you make a request, you will be asked to answer a few questions about yourself to help us verify your identity. You may be asked to log into your online account and complete a one-time passcode validation. In the event more documentation is necessary to verify your identity, we will notify you directly.
If you are unsatisfied with our actions related to the exercise of one of your privacy rights above, you may appeal our decision by utilizing the Contact Information provided below or by submitting a request here:
If you are unsatisfied with the results of your appeal, you may contact the Attorney General or other responsible department of your state.
You will not receive discriminatory treatment as a result of exercising your rights detailed above.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. We do not currently sell any information or otherwise trigger Nevada's opt-out requirements. Nevertheless, any Nevada residents who wishes to exercise this sale opt-out right proactively may submit a request using the Contact Information provided above or by submitting a request here:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Services, you are responsible for keeping this password and any other account credentials confidential. We ask you not to share your credentials with anyone. We urge you to be careful about giving out information in public areas or elements of the Services like message boards. The information you share in public areas may be viewed by any user of the Services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or via the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.
We reserve the right to amend this privacy policy at our discretion and at any time. We will provide notice of any significant updates, and when we make changes to this privacy policy, we will post the updated notice on the Services and update the notice's last revised date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this notice, the ways in which HOOVER collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
TTI Floor Care North America
Attention: Data Privacy Officer
Re: Privacy Policy and Practice
privacy@ttifloorcare.com
8405 IBM Drive
Or toll-free at 1-888-579-2039
If you need to access this policy in an alternative format due to having a disability, please contact privacy@ttifloorcare.com and/or 1-888-579-2039.
This Privacy Notice for California Residents supplements the information contained in Company's Privacy Policy, above, and applies solely to visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended, including through the California Privacy Rights Act and all implementing regulations (collectively the "CCPA") and any terms defined in the CCPA have the same meaning when used in this Privacy Notice for California Residents.
This policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals, which information is subject to a separate workforce policy.
As described in our Privacy Policy, above, we may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
We may have collected the following categories of personal information during the past 12 months:
|
Category
|
Examples
|
|
Identifiers
|
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
|
|
Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
|
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|
|
Commercial Information
|
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|
|
Internet or Other Similar Network Activity
|
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
|
|
Geolocation Data
|
Physical location or movements.
|
|
Sensory Data
|
Audio, electronic, visual, thermal, olfactory, or similar information.
|
|
Sensitive Personal Information
|
Account login information, precise geolocation
|
We obtain the categories of personal information listed as being collected above from the following categories of sources:
- Directly from you. For example, from forms you complete or in connection with products or services you purchase.
- Indirectly from you. For example, from observing your actions in using the Services.
- From our business partners. For example, from resellers of our products.
- From our service providers and partners providing transaction services, such as payment processors and fraud detection services.
- From trade shows when you register to attend.
Without limiting the description of our purposes for collection and use in our Privacy Policy above, we have may used the personal information we collect for the following purposes in the last 12 months:
|
Category
|
Purposes
|
|
Identifiers
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide you with targeted advertising about goods and services that may be of interest to you
- To process requests, purchases, transactions, and any corresponding payments
- To provide support, personalize, and develop our websites, products, or services
- To develop market intelligence
|
|
Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide you with targeted advertising about goods and services that may be of interest to you
- To process requests, purchases, transactions, and any corresponding payments
- To provide support, personalize, and develop our websites, products, or services
- To develop market intelligence
|
|
Commercial Information
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide you with targeted advertising about goods and services that may be of interest to you
- To provide support, personalize, and develop our websites, products, or services
- To process requests, purchases, transactions, and any corresponding payments
- To develop market intelligence
|
|
Internet or Other Similar Network Activity
|
- To provide support, personalize, and develop our websites, products, or services
- To provide you with targeted advertising about goods and services that may be of interest to you
- To track website usage
|
|
Geolocation Data
|
- To personalize the Services for you
- To provide you with targeted advertising about goods and services that may be of interest to you
- To track product usage
- To provide you with local product assortment, promotions and recommendations
- To help you find the nearest retailers and service centers
- To save the last known location of your connected tools for inventory management
- To create product usage dashboards and maps
|
|
Sensory Data
|
- To provide the Services to you, including providing you any information, products, or services that you request from us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself, or on behalf of an entity you are affiliated with
- To provide support, personalize, and develop our websites, products, or services
|
|
Sensitive Personal Information
|
- To provide you with local product assortment, promotions and recommendations
- To help you find the nearest retailers and service centers
- To save the last known location of your connected tools for inventory management
- To create product usage dashboards and map
|
For all categories of personal information that we collect, we may also use such personal information for the following business purposes:
- To fulfill or meet the reason you provided the information.
- To carry out our obligations and enforce our rights, including those arising from any contracts entered into between you and us, including for billing and collection.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To help maintain the safety, security, and integrity of our Services, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Services, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations, or to otherwise comply with applicable law.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information with our contractors and service providers in connection with the operation of our business, as well as sharing your personal information with third parties in connection with analytics, tracking, and targeted advertising or cross-contextual behavioral marketing as described herein.
These third parties may associate cookies and other tracking technologies that collect personal data about you on our Services, or otherwise collect and process personal information that we make available about you, including digital activity information. If you want to limit our use or sharing of your personal information, you can submit a request here:
We do not sell your personal information in exchange for monetary compensation. We may disclose your personal information for non-monetary compensation by allowing certain third parties (such as online advertising services and marketing partners) to collect personal information (i) via automated technologies on our websites and apps for online targeted advertising purposes and/or (ii) for marketing-related purposes. This kind of sharing may be considered a "sale" under the CCPA. We may also "share" the personal information we collect with third parties for cross-contextual behavioral advertising.
In the preceding twelve (12) months, we may have disclosed, shared, or sold the following categories of personal information to the categories of third parties indicated in the chart below:
|
Personal Information Category
|
Category of Third-Party Recipients
|
|
Business Purpose Disclosures
|
Sharing for Cross-Contextual Behavioral Advertising
|
Sales
|
|
Identifiers
|
Service providers including business partners, third-party marketing providers and ad partners
|
Third-party marketing providers and ad partners
|
Our business and market intelligence partners
|
|
Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
|
Service providers including business partners
|
Third-party marketing providers and ad partners
|
Our business and market intelligence partners
|
|
Commercial Information
|
Service providers including business partners
|
Third-party marketing providers and ad partners
|
Our business and market intelligence partners
|
|
Internet or Other Similar Network Activity
|
Third-party marketing providers and ad partners
|
Third-party marketing providers and ad partners
|
None
|
|
Geolocation Data
|
Third-party marketing providers and ad partners
|
Third-party marketing providers and ad partners
|
None
|
The CCPA prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. We do not authorize third parties to resell your personal information.
The length of time that we retain each category of personal information will depend on a number of criteria, including (i) the length of time we are required to retain personal information in order to comply with applicable legal and regulatory requirements, (ii) the length of time we may need to retain personal information in order to accomplish the business or commercial purpose(s) for which such personal information is collected, used or disclosed (as indicated in this Privacy Notice for California Residents), and (iii) whether you choose to exercise your right, subject to certain exceptions, to request deletion of your personal information.
The CCPA provides consumers with specific rights regarding their personal information. This section describes your additional CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Right to Correct
You have the right to request that we correct personal information that we maintain about you if you believe it is inaccurate. We may request documentation to validate request and will use reasonable efforts to correct the personal information. In certain applications, you can also correct certain personal information we maintain about you by logging into your account and editing your profile or account information.
Exercising Your Rights to Know, Delete, or Correct
To exercise your rights to know, delete or correct described above, please submit a request by contacting us at 1-888-579-2039, emailing privacy@ttifloorcare.com, or submitting a request here:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may also make a request to know, delete, or correct on behalf of your child by contacting us at: 1-888-579-2039 or submitting a request here:
You may only submit a request to know twice within a 12-month period.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in the request to verify the requestor's identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at our toll-free number at 1-888-579-2039 or by email at privacy@ttifloorcare.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Opt-Out Rights
CCPA provides you the right to opt out of various processing, use, and disclosures of your personal information, as follows. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
We have also enabled the Global Privacy Control, which is designed to recognize opt-out preference signals assuming your browser or extension supports such signals.
Personal Information Sales
If you are age 16 or older, you have the right to direct us to not sell your personal information at any time. We do not collect the personal information of consumers we actually know are less than 16 years old, and therefore we do not sell any such information.
To exercise the right to opt-out, you (or your authorized representative) may click on the "Do Not Sell or Share My Personal Information" link in our website footers or in our application settings or submit a request here:
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by visiting the appliance Website:
Personal Information Sharing
If you are age 16 or older, you have the right to direct us to not share your personal information at any time. We do not collect the personal information of consumers we actually know are less than 16 years old, and therefore we do not share any such information.
We do share your personal information by disclosing it to third parties for cross-contextual behavioral advertising. You have the right to opt out of sharing of your personal information at any time.
To exercise the right to opt-out, you (or your authorized representative) may click on the "Do Not Sell or Share My Personal Information" link in our website footers or in our application settings or submit a request here:
Tracking
You may have the right to opt out of the use of automated technologies to collect information about a consumer's online activities over time and across various websites and services (also called tracking). We have enabled the Global Privacy Control, which is designed to recognize opt-out preference signals assuming your browser or extension supports such signals. You can also opt out of tracking by adjusting your cookie settings. In addition, you can opt out of tracking any time by submitting a request here:
Profiling
You may have the right to opt out of automated processing of personal information in connection with evaluating personal aspects and making predictions about a consumer's performance or characteristics (also known as profiling or automated decision making).
To exercise the right to opt-out, you (or your authorized representative) may submit a request here:
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We are currently providing the following financial incentives:
Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at 1-888-579-2039.
