SUPPLEMENTAL PRIVACY POLICY FOR CALIFORNIA RESIDENTS
This Supplemental Privacy Policy for California Residents supplements the information contained in Floor Care's Privacy Policy Notice, above, and applies solely to visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended, including through the California Privacy Rights Act and all implementing regulations (collectively the "CCPA") and any terms defined in the CCPA have the same meaning when used in this policy.
This policy does not apply to workforce-related personal information collected from California-based employees, job applicants, contractors, or similar individuals, which information is subject to the separate Employment Privacy Notice
Information We Collect
As described in our Privacy Policy Notice, above, we may collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (generally "personal information"). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
| Category |
Examples |
Collected |
| A. Identifiers |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
YES |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|
YES |
| C. Protected classification characteristics under California or federal law. |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
NO |
| D. Commercial information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
| E. Biometric information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
| F. Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
YES |
| G. Geolocation data. |
Physical location or movements. |
YES |
| H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
YES |
| I. Professional or employment-related information. |
Current or past job history or performance evaluations. |
YES |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
| K. Inferences drawn from other personal information. |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |
We obtain the categories of personal information listed as being collected above from the following categories of sources:
- Directly from you. For example, from forms you complete or in connection with products or services you purchase.
- Indirectly from you. For example, from observing your actions in using the Services.
- From our business partners. For example, from resellers of our products.
- From our service providers and partners providing transaction services, such as payment processors and fraud detection services.
- From trade shows when you register to attend.
Use of Personal Information
Without limiting the description of our purposes for collection and use in our Privacy Policy Notice above, we may use the personal information we collect in the categories identified above as being collected for one or more of the following business purposes:
| Category |
Purposes: |
| A. Identifiers. |
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself or on behalf of an Entity you are affiliated with
- To process requests, purchases, transactions, and any corresponding payments
- To provide support, personalize, and develop our websites, products or services
|
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself or on behalf of an Entity you are affiliated with
- To provide support, personalize, and develop our websites, products or services
- To process requests, purchases, transactions, and any corresponding payments
|
| C. Commercial information. |
- To create, maintain, customize, and secure your account with us
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us for yourself or on behalf of an Entity
- To provide support, personalize, and develop our websites, products or services
- To process requests, purchases, transactions, and any corresponding payments
|
| D. Internet or other similar network activity. |
- To provide support, personalize, and develop our websites, products or services
- To track website usage
|
| E. Geolocation data. |
- To personalize our services for you
- To provide you with targeted advertising about goods and services that may be of interest to you
- To track product usage
|
| H. Sensory data. |
- To communicate with you, including in response to your inquiries and to fulfill your requests, including investigating and addressing your concerns and to monitor and improve our responses
- To provide you with information about our products and services, and to provide products or services you have requested from us, for yourself or on behalf of an Entity you are affiliated with
- To provide support, personalize, and develop our websites, products or services
|
For all categories of personal information, we may also use such personal information for the following business purposes:
- To fulfill or meet the reason you provided the information.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To help maintain the safety, security, and integrity of our Services, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Services, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Disclosing Personal Information
We do not sell your personal information.
We may disclose your personal information with our contractors and service providers in connection with the operation of our business, as well as sharing your personal information with third parties in connection with analytics, tracking, targeted advertising and cross-contextual behavioral marketing as described herein.
These third parties may associate cookies and other tracking technologies that collect personal data about you on our services, or otherwise collect and process personal information that we make available about you, including digital activity information. If you want to limit our use or sharing of your personal information, you can make an opt-out request for the applicable Website here:
In the preceding twelve (12) months, we have disclosed or shared the following categories of personal information to the categories of third parties indicated in the chart below:
| Personal Information Category |
Category of Third-Party Recipients |
| Business Purpose Disclosures |
Sharing for Cross-Contextual Behavioral Advertising |
Sales |
| A. Identifiers. |
Service providers including business partners, third-party marketing providers and ad partners |
Third-party marketing providers and ad partners |
None |
| B. California Customer Records personal information categories. |
Service providers including business partners |
Third-party marketing providers and ad partners |
None |
| C. Commercial information. |
Service providers including business partners |
Third-party marketing providers and ad partners |
None |
| D. Internet or other similar network activity. |
Third-party marketing providers and ad partners |
Third-party marketing providers and ad partners |
None |
| E. Geolocation data. |
Third-party marketing providers and ad partners |
Third-party marketing providers and ad partners |
None |
Reselling Personal Information
The CCPA prohibits a third party from reselling personal information unless you have received explicit notice and an opportunity to opt-out of further sales. We do not authorize third parties to resell your personal information.
Sensitive Personal Information
We may collect the following categories of sensitive personal information about you:
- Access credentials related to your account with us.
- Payment and financial information, after an online transaction.
We collect and use these categories of sensitive personal information for the legitimate business purposes described above. We do not collect sensitive personal information for the purpose of inferring characteristics about you and we also do not use or disclose sensitive personal information for purposes to which your right to limit use and disclosure applies under the CCPA.
Retaining Personal Information
The length of time that we retain each category of personal information will depend on a number of criteria, including (i) the length of time we are required to retain personal information in order to comply with applicable legal and regulatory requirements, (ii) the length of time we may need to retain personal information in order to accomplish the business or commercial purpose(s) for which such personal information is collected, used or disclosed (as indicated in this Notice), and (iii) whether you choose to exercise your right, subject to certain exceptions, to request deletion of your personal information.
Your Rights and Choices
The CCPA provides consumers with specific rights regarding their personal information. This section describes your additional CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Right to Correct
You have the right to request that we correct personal information that we maintain about you if you believe it is inaccurate. We may request documentation to validate request and will use reasonable efforts to correct the personal information. In certain applications, you can also correct certain personal information we maintain about you by logging into your account and editing your profile or account information.
Exercising Your Rights to Know, Delete, or Correct
To exercise your rights to know, delete or correct described above, please submit a request by contacting us at 888-579-2039, emailing privacy@ttifloorcare.com or visiting applicable Website(s) here:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may also make a request to know, delete, or correct on behalf of your child by contacting us at: 888-579-2039 or visiting the applicable Website(s) here: https://www.ttifloorcare.com/privacy;
You may only submit a request to know twice within a 12-month period.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor's identity or authority to make it.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at our toll free number at 888-579-2039 or by email at privacy@ttifloorcare.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Opt-Out Rights
CCPA provides you the right to opt out of various processing, use, and disclosures of your personal information, as follows. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
We have also enabled the Global Privacy Control, which is designed to recognize opt-out preference signals assuming your browser or extension supports such signals.
Personal Information Sales
If you are age 16 or older, you have the right to direct us to not sell your personal information at any time. We do not sell the personal information of consumers we actually know are less than 16 years old.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page links:
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by visiting the appliance Website:
Personal Information Sharing
We do share your personal information by disclosing it to third parties for cross-contextual behavioral advertising. You have the right to opt out of sharing of your personal information at any time.
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page links for the applicable Website:
Tracking
You may have the right to opt out of the use of automated technologies to collect information about a consumer's online activities over time and across various websites and services (also called tracking). We have enabled the Global Privacy Control, which is designed to recognize opt-out preference signals assuming your browser or extension supports such signals. You can also opt out of tracking by adjusting your cookie settings. In addition, you can opt out of tracking any time by submitting a request to us by visiting the following Internet Web page links for the applicable Website:
Profiling
You may have the right to opt out of automated processing of personal information in connection with evaluating personal aspects and making predictions about a consumer's performance or characteristics (also known as profiling or automated decision making).
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link for the applicable Website:
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. We are currently providing the following financial incentives, which can be found at this link:
https://www.ttifloorcare.com/on-going-promotions
Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at 888-579-2039.
Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Services and update the notice's last revised date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which Floor Care collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 888-579-2039
Website:
Email: privacy@ttifloorcare.com
Postal Address:
Royal Appliance Mfg. Co. d/b/a TTI Floor Care North America
Attn: Legal Department
8405 IBM Drive
Charlotte, NC 28262
If you need to access this Policy in an alternative format due to having a disability, please contact privacy@ttifloorcare.com and/or 888-579-2039
