VACUUM FAQs

General Vacuum FAQs

Loss of Suction Tips

Check to see if the filter or nozzle is clogged. Turn off the unit and disconnect the nozzle to remove the debris. Also check the hose for any built up debris, and use the handle of a broom to remove. After checking the hose, please be sure to securely connect the hose to your vacuum. We also recommend checking the filter by removing it from your vacuum and tapping out any built up dirt/debris that could be resting on it. Rinse the filter with water until the water runs clear and allow a dry time of 24-36 hours. – OR – We recommend checking to see if your filter is clogged. Turn off the unit and disconnect the nozzle to remove any debris. While you have the filter removed rinse it with water until the water runs clear, allow dry time (24-36 hours)

Belt Changing Tips

This is a general description on how to replace the belt. Turn your vacuum over. Use a Phillips screwdriver to take off the 8 screws. Remove the bottom plate. Some models only require 6 screws. Then take off that old belt. Slide on a new belt with the lettering on the outside. Slip belt around the brush roll in area without bristles and metal pin. Each end of the brush roll will fit into pockets on each side of the nozzle. Put the plate back on and screw together.

Air Steerable / Air Steerable Pet Upright Vacuum FAQs

What is Swivel Steering?

Effortlessly maneuvers around furniture and into tight spaces with ease giving you more control to get the job done.

What is AllergenBlock Technology?

AllergenBlock Technology - Prevents *97% of pet dander, dirt, dust, and pollen particles** from re-entering the air.

*Based on ASTMF1977 using particle sizes down to 0.5 microns**Pet dander, dirt, dust & pollen particles picked up from your vacuum down to 0.5 microns

What is WindTunnel® Technology?

WindTunnel® 3Technology - Creates three channels of suction to lift and remove surface debris and deeply embedded dirt

What is the weight of the vacuum?

The full weight of the vacuum is 14 lbs.

How do I use the brush roll?

The switch can be found on the top right hand side of the canister. The brush roll is best used on when vacuuming carpets. Turn off the brush roll when vacuuming hardwood or tile.

How do I use the hose?

Begin by removing the hose from the storage position. Then flip down the hose connector door and insert the hose.

How do I know if I need to clean the filter?

Begin by removing the canister from the vacuum, then twist the lid until it unlocks. Once you remove the lid, pull out the filter and look at both sides to determine if the filter needs to be washed.

How do I wash the filter?

Clean the filter by placing it under running water until all the dirt and debris are washed away. Next place out to dry for 24 hours.

How often do I need to wash my filter?

It’s important to wash your filter every month.

Is there another filter on board?

Yes, the HEPA filter is located underneath the location of the bottom of the dirt cup and should be cleaned every 2 months.

ONEPWR HEPA+ Cordless Upright FAQs

What is the warranty?

3 years on product, battery, and charger

What is included in the box?

2 x ONEPWR 4.0Ah Max batteries, 1 x ONEPWR Charger, and 2 X HEPA bags (AH15600)

How much does the product weigh?

10.2 lbs w/out battery and 11.4 w/ ONEPWR 4.0Ah Max battery

Are there attachments for my vacuum?

No, this vacuum is designed for maximum cleaning performance on carpet and floor. We do have other great cleaning products in the ONEPWR network to support your above cleaning needs

When should I change my bag?

You should change your bag once debris reaches the max fill line or after cleaning up very fine debris that can clog the pores of the bag

What is the bag capacity?

9 quarts

What bag fits the vacuum?

The AH15600 bags - HEPA Media Filtration.

What floor surfaces can I use my ONEPWR Upright on?

The ONEPWR Upright can be used on both carpet and hard floor. Use the two-speed switch to select the floor type you are cleaning

Does this vacuum swivel?

No, but it is lightweight and easy to maneuver

Is it safe for hard wood?

Yes, the product is safe for hard floors

PowerDrive Vacuum FAQs

What is Swivel Steering?

Effortlessly maneuvers around furniture and into tight spaces with ease giving you more control to get the job done.

What is AllergenBlock Technology?

AllergenBlock Technology - Prevents *97% of pet dander, dirt, dust, and pollen particles** from re-entering the air.

*Based on ASTMF1977 using particle sizes down to 0.5 microns**Pet dander, dirt, dust & pollen particles picked up from your vacuum down to 0.5 microns

What is WindTunnel® Technology?

WindTunnel® 3Technology - Creates three channels of suction to lift and remove surface debris and deeply embedded dirt

What is the weight of the vacuum?

The full weight of the vacuum is 14 lbs.

How do I use the brush roll?

The switch can be found on the top right hand side of the canister. The brush roll is best used on when vacuuming carpets. Turn off the brush roll when vacuuming hardwood or tile.

How do I use the hose?

Begin by removing the hose from the storage position. Then flip down the hose connector door and insert the hose.

How do I know if I need to clean the filter?

Begin by removing the canister from the vacuum, then twist the lid until it unlocks. Once you remove the lid, pull out the filter and look at both sides to determine if the filter needs to be washed.

How do I wash the filter?

Clean the filter by placing it under running water until all the dirt and debris are washed away. Next place out to dry for 24 hours.

How often do I need to wash my filter?

It’s important to wash your filter every month.

Is there another filter on board?

Yes, the HEPA filter is located underneath the location of the bottom of the dirt cup and should be cleaned every 2 months.


CARPET CLEANER FAQs

General Carpet Cleaner FAQs

Can I use other solutions solution in my Carpet Cleaner?

We recommend that you use Hoover solutions to ensure best user experience and no machines damage. We offer a wide variety of solutions and pre-treats depending on your cleaning needs. We would love to get in contact with you directly to discuss the options, but we recommend navigating to the Hoover Cleaning Solutions page and picking up what fits your needs.

Carpet Cleaner Leaking After Use

To reduce leaking after using your carpet cleaner we recommend that after you are done cleaning, put your unit in the upright position and wait about 5 seconds before turning your unit off. This will allow the water you were just sucking up to finish traveling to your dirty water tank and properly store in there - in turn reducing any leaking! To avoid damage to wood and laminate flooring and to avoid potential slip hazard, after use do not leave the product on wood or laminate surfaces and move to a hard surface and place the unit on an absorbent material (such as a towel) to soak up drips.

SmartWash+ & SmartWash Pet FAQs

Is SmartWash™ safe for use on carpets and rugs?

They are safe to use on the following carpet and area rug types:

Nylon

Polyolefin

Polyester

Acrylic (composition of many small area and throw rugs)

Always check manufacturer’s label before cleaning for any specific instructions. Before you clean, test a small hidden area of carpet for color fastness. If color changes, do not use.

How often should I deep clean my carpets?

We recommend deep cleaning 2-4 times per year. In addition to routine spring cleaning and holiday cleaning, SmartWash™ is great for cleaning high-traffic areas, stairs, upholstery and those inevitable spots and spills.

Can SmartWash™ clean furniture?

Yes! Your SmartWash™ comes with an 8-foot hose and various tools to clean stains and spills on upholstered furniture. Always check manufacturer’s label before cleaning for any specific instructions. Before you clean, test a small hidden area of carpet for color fastness. If color changes, do not use.

Does SmartWash™ have a rinse-only mode?

It’s easy to rinse your carpets with the SmartWash™! Simply remove the solution tank from the unit, fill the Clean Water Tank, then push forward to rinse, pull back to dry. We recommend rinsing your carpets after cleaning to remove any solution residue.

How much cleaning solution do I use with SmartWash™?

The great thing about the SmartWash™ is there is NO measuring to do! Simply fill the Solution Tank with HOOVER® cleaning solution and the SmartWash™ takes care of all the mixing and measuring, it’s that easy!

What attachments are included with SmartWash™?

The HOOVER® SmartWash™ includes the 2-in-1 Antimicrobial Tool - great for pet messes and prevents bacteria, mold and mildew build up on the tool.

Can SmartWash™ be used on hard floor surfaces?

We designed the HOOVER® SmartWash™ specifically for deep carpet cleaning. We do not recommend using SmartWash™ on bare floor surfaces.

How easy it to clean the brush roll on SmartWash™?

SmartWash™ has a one-step removable nozzle that makes it easy to remove and clean the brushes. No screwdrivers needed.

What is the warranty for SmartWash™?

The HOOVER® SmartWash™ Carpet Cleaner comes with a 5 year warranty.

What is HOOVER’s HeatForce™ Technology?

HOOVER®’s exclusive HeatForce™ Technology blows hot air onto the carpet while the Dry Only Mode extracts all that extra water so you can get back to your carpets in no time!

PowerDash FAQs

Do I have to vacuum before I use it?

Yes, we recommend vacuuming before using any carpet cleaner. This allows your cleaner to perform better and last longer. If you are in search of a vacuum, we would like to recommend the HOOVER® High Performance Swivel. It is perfect for deep cleaning and homes with pets. It allows for seemingly effortless cleaning with the combination of powerful suction and convenient swivel steering, perfect for a pre-wash clean!

Will it work on my tile floor?

We do not recommend using this on hard floors. The HOOVER® PowerDash™ was designed for carpet cleaning only. If you are looking for a hard floor cleaner, check out the cordless HOOVER® ONEPWR™ FloorMate JET™. It can powerfully vacuum AND wash your hard floors at the same time, simplifying your cleaning routine and removing the hassle of a cord. Plus, the microfiber brush roll gently washes & scrubs to loosen debris and helps dry your floors faster than conventional cleaning methods.

Can this machine also be used as a vacuum cleaner?

PowerDash™ is designed to make carpet cleaning/washing easier and faster and is not intended for use as a vacuum. We recommend vacuuming before using PowerDash™ on a carpet and do not recommend using PowerDash™.

Can this machine be used on stairs?

For your safety, we do not recommend using this on stairs in any manner. If you are looking for a spot cleaner for easy stair cleaning, check out the HOOVER® ONEPWR™ Spotless GO™. It’s a compact, lightweight, portable cleaner that is great for cleaning stairs and upholstery. For a full sized carpet cleaner with stair cleaning attachments, check out the HOOVER® SmartWash™+ Automatic Carpet Cleaner. It makes carpet cleaning as easy as vacuuming by eliminating the guesswork with Automatic Cleaning Technology AND it includes upholstery and stair cleaning tools.

How much does it weigh?

PowerDash™ is incredibly lightweight, weighing only 13Lbs!

How easy is it to clean?

PowerDash™ is easy to clean. It has a removable nozzle that allows easy access to the brush roll so you can remove any dirt or debris residue from the cleaner. The Dirty Water Tank also has a Quick Pour Spout for convenient cleanup.

Does this come with an upholstery tool or any other accessories?

No, Powerdash™ does not come with additional tools. We’d recommend checking out the HOOVER® ONEPWR™ Spotless GO™. It’s a compact, lightweight, portable cleaner that is great for cleaning stairs and upholstery. For a full-size carpet cleaner with upholstery cleaning attachments, check out the HOOVER® SmartWash™+ Automatic Carpet Cleaner. It makes carpet cleaning as easy as vacuuming by eliminating the guesswork with Automatic Cleaning Technology.

What kind of solution do I use?

We have an array of solutions that will cover your cleaning needs! See our Cleaning Solutions page for more information.

Do the brushes come out for cleaning?

Yes, the brushes can be removed for easy cleaning. There are instructions on how to remove the brush roll within the maintenance section of the included user manual for PowerDash™ (also available to download HERE).

Spotless GO Portable Carpet Washer FAQs

Does Spotless GO™ heat the water?

Spotless GO™ does not heat water, but it includes a premixed solution so no water is needed.

Is Spotless GO™ only for carpet and upholstery or can it be used for hard floors as well?

We only recommend using Spotless GO™ to clean carpets and upholstery, but HOOVER® offers several quality hard floor cleaners to choose from. We recommend checking out the HOOVER® PowerDash Hard Floor that simplifies your cleaning routine by powerfully vacuuming AND washing your floors at the same time.

How long does the battery last?

The 2.0Ah battery provides 13 minutes of continuous runtime with the fade-free power you need to tackle any job, anywhere. And with multiple batteries you can have virtually limitless run time.

Can it clean a full room or is it only for spot cleaning?

The Spotless GO™ provides lightweight portable convenience to tackle unexpected accidents, spills and pet messes, however it is not designed to be a full room cleaner. For bigger jobs, we recommend checking out the HOOVER® SmartWash™+ Automatic Carpet Cleaner that makes whole home carpet cleaning as easy as vacuuming.

Can I use this to clean car and fabric upholstery?

Yes, Spotless GO™ is great for cleaning car and fabric upholstery; however, make sure that the upholstery fabric is marked with a “W” (for “wet” clean) or “S/W” (for “solvent/Dry” clean only) before you clean it. If you are not sure, test for colorfastness in a small, hidden area to make sure the fabric color doesn’t bleed. To do this, gently rub the surface with a dampened with a white cloth. Wait ten minutes and check for color removal or bleed with a white paper towel.

What does “Tool Only” mean?

“Tool Only” means that model does not come with the battery or the charger, while “Kit” means that those come included. Both options are available for Spotless GO™ in case you already own a HOOVER® ONEPWR™ battery and charger you’d like to use with this product.

Can the upholstery/multi purpose tool clear cover be removed for cleaning?

Yes! Simply press the release button to remove the cover and you will be able to access the screen for easy cleaning.

What can I use as solution for this unit?

Included with your Spotless GO™ is a HOOVER® Premix Solution that is ready to use without adding water. If you are looking for more solution, we recommend the HOOVER® Paws & Claws Pre-Mixed Carpet Cleaning Formula that makes it fast and easy to clean up messes. It is specifically designed for use in portable carpet and upholstery cleaners like Spotless GO™. For tougher stains and spots, we also recommend using our Hoover Pretreat.

Does the solution need to be diluted?

No, HOOVER® Premix Solutions are ready to be used in your Spotless GO™ right out of the bottle.

Does this have a vacuum to pick up dry messes, like crumbs, or is it just for wet spills?

We recommend only using the Spotless GO™ for wet spills, stains, and spots on carpet and upholstery. For dry spills, check out the reliable HOOVER® ONEPWR™ Cordless™ Hand Vacuum, perfect for quick, easy pick-ups around the house and on-the-go.


HARD FLOOR CLEANER FAQs

General Hard Floor Cleaner FAQs

Do I need to use hot or cold water?

We recommend using warm water when possible, but either hot or cold water can be used.

What solution should I use?

We recommend using our Hoover Multi-Surface solutions, including our Renewal, Paws & Claws, Hardwood, and Tile & Grout formulas. To maintain your PowerDash Pet Hard Floor Cleaner we do not recommend adding Bleach, essential oils, multi-purpose hand spray cleaners, or other multi-purpose cleaners not designed to be used in a machine.

PowerDash Hard Floor FAQs

What floor types can I use my PowerDash Pet Hard Floor Cleaner on?

The PowerDash Pet Hard Floor Cleaner is safe to use on all sealed hard floors including hardwoods, tile, laminate, vinyl, linoleum, porcelain, marble, bamboo, concrete, stone, etc.

Can I use my PowerDash Pet Hard Floor Cleaner on carpets?

We designed the PowerDash Pet Hard Floor Cleaner specifically for hard floor surfaces. We do not recommend using on carpet or area rugs.

How do I use the PowerDash Pet Hard Floor Cleaner to clean my floors?

The PowerDash Pet Hard Floor Cleaner uses powerful SpinScrub brushes and a fast-drying system to wash and dry your floors for you. Once the PowerDash Pet Hard Floor cleaner is turned on and in the reclined position, squeeze the trigger to dispense clean water and solution, push forward to wash and scrub your floors clean. Let go of the trigger, stopping the clean water and solution from dispensing, then pull back over the freshly washed path to suction up the dirty water left on the floor. Continue with this rhythm until all desired hard floors are cleaned.

How does the SpinScrub Brushes work?

The PowerDash Pet Hard Floor Cleaner uses 360 degree counter-rotating SpinScrub Brushes that scrub away messes and wash hard floors for you.

How does the PowerDash Pet Hard Floor Cleaner dry my floors?

While the Hard Floor Cleaner is turned on, the fast-drying system is continuously working to minimize the amount of water left on your floors. This system includes a front wiper that gently squeegees any excess water off your floors, combined with powerful suction that captures dirty water and sends it straight to the dirty water tank.

What solution should I use?

We recommend using our Hoover Multi-Surface solutions, including our Renewal, Paws & Claws, Hardwood, and Tile & Grout formulas. To maintain your PowerDash Pet Hard Floor Cleaner we do not recommend adding Bleach, essential oils, multi-purpose hand spray cleaners, or other multi-purpose cleaners not designed to be used in a machine.

How much solution should I use?

For easy measuring, the Clean Water Tank cap also acts as a measuring cap when mixing solution and water. Fill the cap with solution until it reaches the “MAX” line indicated on the cap. Exact measurements are 3oz of solution to 1 Liter of water.

How do I clean the product after use?

1. Once you’re done cleaning, turn the product off, and remove both the Clean and Dirty Water Tanks, emptying contents and rinsing with water. Then leave out to dry before placing back onto the product. 2. Next remove the nozzle cover by pulling on the "pull to release" tab. Rinse and allow to dry before replacing on unit. 3. Finally, remove the SpinScrub Brushes by keeping the unit in the upright position, with both hands pull on the "brush release tabs" to disengage the brush block, dropping it to the floor. Move or lean unit over to grab brush block, rinse and remove any debris before replacing back onto unit.

How often do I need to replace the filter?

The PowerDash Pet Hard Floor filter only needs to be replaced if lost or damaged.

Are the machine parts dishwasher safe?

No, we do not recommend putting any machine parts in the dishwasher.

Can I move across different floor types while cleaning?

Yes, using the PowerDash Pet Hard Floor cleaner allows you to easily move between different floor types and from room to room.

Do I need to use hot or cold water?

We recommend using warm water when possible, but either hot or cold water can be used.

Steam Pet Complete FAQs

What floor types can I use my Steam Complete Pet on?

The Steam Complete Pet is safe on all sealed hard floors, including hard woods, tile & grout, laminate, vinyl, linoleum, ceramic, porcelain, stone, and more. Also included is a carpet glider, which can be attached to the bottom of the unit to be used on carpet and area rugs.

How does the Steam Complete Pet clean my hard floors?

The Steam Complete Pet uses hot steam to break up messes, while the microfiber pad captures the mess, leaving behind clean floors. For tough stuck on messes, the Steam Complete Pet has SteamStream Technology, and when activated produces a concentrated amount of steam at the base of the steam mop to target messes.

Can I use the Steam Complete Pet on carpets?

Yes, one of the attachments included is a carpet glider, which can be attached to the bottom of the steam mop under the microfiber pad. Once the carpet glider is in place the steam mop can be used on carpet and area rugs the same way you would use it on sealed hard surfaces.

Can I put solution or my own ingredients into the Steam Compete Pet?

No, we designed the Steam Complete Pet to be used without solution and recommend only using distilled water within both water tanks.

What's the difference between the Main Water Tank and the Supplemental Water Tank?

The Main Water Tank must always have water inside for the machine to produce steam. Add water to the Supplemental Water Tank when cleaning large spaces to go farther without refilling.

What's the difference between the dials?

The Supplemental Water Tank dial on the side of the unit is to adjust for the cleaning space - switch to "Large Space" to active the Supplemental Water Tank or "Small Space" to only use the Main Water Tank. The Steam Control Dial on the handheld portion on the front of the unit is to adjust the amount of steam coming out of the unit. Adjust closer to the MAX setting for stuck on messes, or closer to the MIN setting for everyday cleaning.

How do I clean the Steam Complete Pet microfiber pads?

Toss the microfiber pads included with your Steam Complete Pet into your washing machine, using mild detergent for easy cleaning.

What type of accessories does the Steam Complete Pet come with?

The Steam Complete Pet includes a removable handheld component that allows you to easily clean not only sealed hard floors, but above the floor as well with the following accessories: Steam Connector and Hose, Large Scrub Brush, Small Scrub Brush, Metal Brush, Grout Brush, Hard Surface Squeegee, Concentration Nozzle, Scraper Tool, Upholstery Cloth, Detail Nozzle, Carpet Glider, (1) Regular Microfiber Pad, and 1 Pet Microfiber Pad.

How much does the Steam Complete Pet weigh?

6.8 lbs.

Does the Steam Complete Pet come with a warranty?

Yes, the Steam Complete Pet has a 2 year limited warranty. If you're having problems with your steam mop please call Hoover Customer Service at 1-800-944-9200.


ALL OTHER PRODUCT FAQs

Hoover Handheld Sprayer FAQs

What can I put in my Sprayer?

The Hoover Cordless Handheld Sprayer is designed to use a variety of household cleaners that you already use. Do not use bleach, hydrogen peroxide, vinegar, or pine oil based cleaners as they can damage your Sprayer.

What battery should I use?

The Hoover Cordless Handheld Sprayer is designed to use minimal power and provide you with freedom while cleaning using our ONEPWR battery network. Please use any of the ONEPWR batteries you have available, but 2.0Ah and 3.0Ah batteries work very well.

How do I clean the nozzle?

To maintain your Hoover Cordless Handheld Sprayer please reference your instruction manual that came with your unit or that is available online. Please remove the nozzle, soak it in soapy water, clean the soapy water out, and repeat as necessary for best results.

What if it’s not working?

If your Hoover Cordless Handheld Sprayer is not working for any reason, please contact ONEPWR Customer Service at 1-800-406-2005.

How much liquid should I put in the tank?

The tank on your Hoover Cordless Handheld Sprayer has graduations at 16oz and 500mL. Please do not fill it over those graduated marks on the outside of the tank.

Can I store liquid in the Sprayer or the tank?

Please empty and clean your Hoover Cordless Handheld Sprayer after every use to be ready to use it again.

Hoover 1/2 Gallon Fogger FAQs

What can I put in my Fogger?

The Hoover Cordless ½ Gallon Fogger is designed to use a variety of household cleaners that you already use for outdoor use. Do not use bleach, hydrogen peroxide, vinegar, or pine oil based cleaners as they can damage your Fogger. You can also use most pesticides, fungicides, and herbicides designed for an electric fogger.

What battery should I use?

The Hoover Cordless ½ Gallon Fogger is designed to use minimal power and provide you with freedom while cleaning using our ONEPWR battery network. Please use any of the ONEPWR batteries you have available, but 2.0Ah and 3.0Ah batteries work very well.

How do I clean the nozzle?

To maintain your Hoover Cordless ½ Gallon Fogger please reference your instruction manual that came with your unit or that is available online.

What if it’s not working?

If your Hoover Cordless ½ Gallon Fogger is not working for any reason, please contact ONEPWR Customer Service at 1-800-406-2005.

Can I store liquid in the Sprayer or the tank?

Please empty and clean your Hoover Cordless ½ Gallon Fogger after every use to be ready to use it again.

Hoover 2 Gallon Backpack Sprayer FAQs

What can I put in my Backpack Sprayer?

The Hoover Cordless 2 Gallon Backpack Sprayer is designed to use a variety of household cleaners that you already use for outdoor use. Do not use bleach, hydrogen peroxide, vinegar, or pine oil based cleaners as they can damage your Sprayer. You can also use most pesticides, fungicides, and herbicides designed for an electric Sprayer.

What battery should I use?

The Hoover Cordless 2 Gallon Backpack Sprayer is designed to use minimal power and provide you with freedom while cleaning using our ONEPWR battery network. Please use any of the ONEPWR batteries you have available, but 2.0Ah and 3.0Ah batteries work very well.

How do I clean the nozzle?

To maintain your Hoover Cordless 2 Gallon Backpack Sprayer please reference your instruction manual that came with your unit or that is available online.

What if it’s not working?

If your Hoover Cordless 2 Gallon Backpack Sprayer is not working for any reason, please contact ONEPWR Customer Service at 1-800-406-2005.

Can I store liquid in the Sprayer or the tank?

Please empty and clean your Hoover Cordless 2 Gallon Backpack Sprayer after every use to be ready to use it again.

How much liquid should I put in the tank?

The tank on your Hoover Cordless Backpack Sprayer can hold up to 2 Gallon of liquid. Please do not fill it over the recommended amount.



If you need additional help, please click the button below to visit our Hoover Support Center.