Return Policy Statement

Thank you for your purchase from us. If you’re unhappy with your purchase from Hoover within 30 days from the date of purchase, please follow the instructions below for a timely return. Products purchased directly from may be returned for credit within 30 days of the date of purchase.

  • Please return your product in its original packaging.
  • Please Click Here to print out our Return Form, and secure the bottom portion (below the perforation) to the outside of your package.
  • Clearly copy down your original order number in the space listed on the Return Form. If your order number is not listed with your return, you will not receive a credit.
  • Returned products must be sent postage prepaid to the following address:

TTI Floor Care
Attn: Returns Department
578 Robinson Road
Greer, SC 29651

    Credits are issued via the payment method used for original purchase. Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover. Products sent in to Hoover will not be returned to sender whether credit is issued or not. Shipping charges are not credited. Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted. Please allow 4-6 weeks for processing of a return.

    Any other questions, chat with a live agent 7 days a week from 8am-8pm EST.


    Limited Warranty Policy Statement

    Products: Limited warranties vary by product. Please see individual product page for further details. Replacement Parts: 90 days from date of purchase.

    Warranties only apply to products purchased within the United States (including its territories and possessions), a U.S. Military Exchange, or Canada. This warranty does not cover products purchased from a party that is not an authorized retailer, dealer, or distributor of Hoover products.