Hoover ®

IMPORTANT NOTICE REGARDING HOOVER WINDTUNNEL BAGLESS CANISTER VACUUMS

POTENTIAL HAZARD

This alert is limited to select models of the Hoover® WindTunnel Bagless Canister models (S3755). Some of the power cords between the power nozzle base and wand connector may experience a short circuit. If a short circuit occurs, the canister hose may melt and fire or shock hazard may result if the brush roll switch is left on while the vacuum is plugged into an electrical outlet. To date, there has been one report of fire and smoke damage and two reports of carpet damage. There has been one report of minor injury, namely a blister.

MODEL NUMBERS AFFECTED

All models with carton date codes for the years 2003, 2004, 2005, 2006, 2007 (last two digits are 03, 04, 05, 06, 07) are affected. Models with carton date codes for January through May 2008 are also affected (01DD08, 02DD08, 03DD08, 04DD08, 05DD08).

IDENTIFYING AFFECTED VACUUMS

Affected vacuums may be identified by the model number and either the serial number(located on the vacuum) or the carton date code (located on the retail carton).

Location of Model Number and Manufacturing Date Code

The model number and manufacturing date code are printed on the product data label, which is located on the lower rear part of the vacuum (see FIGURE A).

Figure A

Affected Model Serial Numbers (First Four Digits):

  Year
Month 2003 2004 2005 2006 2007 2008
Jan x 0104 0105 0106 0107 0108
Feb 0203 0204 0205 0206 0207 0208
Mar 0303 0304 0305 0306 0307 0308
April 0403 0404 0405 0406 0407 0408
May 0503 0504 0505 0506 0507 0508
June 0603 0604 0605 0606 0607 x
July 0703 0704 0705 0706 0707 x
Aug 0803 0804 0805 0806 0807 x
Sept 0903 0904 0905 0906 0907 x
Oct 1003 1004 1005 1006 1007 x
Nov 1103 1104 1105 1106 1107 x
Dec 1203 1204 1205 1206 1207 x

Location of Model Number and Carton Date Code

The model number is located in the lower right front panel of the carton and the carton date code may be found on the back panel of the carton (see FIGURE B).

Figure B

I HAVE AN AFFECTED MODEL, WHAT DO I DO?

If you have an affected model, stop using it immediately and call 888.564.2066 (M-F 8AM-7PM ET). You will be sent a carton and self-addressed, prepaid label in which to return the nozzle and hose to our repair center. The repair center will fix the power nozzle and hose and ship it back at no charge to you.

Hoover is committed to providing dependable, safe floor care products. We appreciate your cooperation and thank you for your business.

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