Hoover ®

Returns

Return Policy Statement

  • Products purchased directly from Hoover.com may be returned for credit within 30 days of the date of purchase.
  • Please allow 4-6 weeks for processing of a return.
  • Returned products must be sent postage prepaid to the following address:
    YRC Reverse Logistics, Inc.
    1536 Hutton Dr., Suite 130
    Carrollton, TX 75006
  • Credits are issued via the payment method used for original purchase.
  • Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
  • Products sent in to Hoover will not be returned to sender whether credit is issued or not.
  • Shipping charges are not credited.
  • Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted.
  • Any other questions, please contact customer service at (800) 944-9200 Monday - Friday 8:00 a.m. to 7:00 p.m. EST