Thank you for visiting Hoover.com. We know that your privacy is very important to you and that’s why we take that very seriously. Hoover, Inc.® is committed to protecting any personal information that you choose to give us to help make your experience with Hoover® a great one!
Personal Information Collection and Usage
If you would like to add your name to our mailing list, change your personal information or be removed from our mailing list, please choose one of the following options:
- Sign up to receive our newsletter.
- To unsubscribe, click the "unsubscribe" link in one of our emails you’ve received from Hoover
Contact our Consumer Service Department by one of the following:
- Send an email to us through our Contact Us page
- Call us at: (800) 944-9200 Monday - Friday 8:00 a.m. to 7:00 p.m. EST.
- Contact us at: TTI Floor Care North America 7005 Cochran Road Glenwillow, Ohio 44139
Cookies and Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement and gather broad demographic information for marketing use. IP addresses are not linked to personally identifiable information.
Hoover.com contains links to third party sites. Please be aware that Hoover is not responsible for the privacy practices of such other sites and therefore have no responsibility or liability for the manner in which the organizations treat your personal information. This privacy statement applies solely to information collected by Hoover.com.
Any personal information we ask for is used for limited and specific purposes.
We ask you for your phone number during the checkout process so we will be able to contact you if we have trouble processing an order or for delivery purposes.
Credit Card Processing Policy and Security
Hoover.com accepts VISA, MasterCard, Discover and American Express either online or via phone order. All account information including your mailing address, email address and phone number will be encrypted to insure your privacy. This information is entered on a page that uses the Secure Socket Layer (SSL) protocol. That means your information is sent to us and our credit card verification service through a secure connection between you and Hoover.com. See our full credit card processing policy.
Promotions and Product Availability
All promotions offered on Hoover.com apply to purchases shipped within the United States unless otherwise noted. Hoover offers services and products in many parts of the world. Hoover.com may refer to certain services or products which are not available worldwide without specifically limiting the offers as such. Such reference does not imply that Hoover intends to offer such service or products in all countries.
Thank You For All Your Creative Ideas, But...
Hoover does not review unsolicited new ideas from third parties for our business (like product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Hoover programs. By submitting an idea, you waive any right to compensation of any type for the idea. Also, please know that you are responsible for the material that you submit, and that you, not Hoover, have full responsibility for the message including its reliability, originality and copyright. Any and all rights to materials and ideas submitted to us become the exclusive property of Hoover.
Social Network: Facebook, Twitter, and YouTube
The Hoover Facebook, Twitter and YouTube pages are run and maintained by individuals from Hoover and select marketing agencies. The views, opinions, depicted results and experiences expressed in user-submitted comments are solely those of the author and do not necessarily reflect those of the makers of Hoover products. Additionally, such comments may not be representative or typical of the product under actual conditions of use as directed by Hoover. User comments are not edited for accuracy or safety.
Limited Warranty Policy Statement
Products: Limited warranties vary by product. Please see individual product page for further details. Replacement Parts: 90 days from date of purchase.
Disclaimer of Liability
THE MATERIALS AND INFORMATION ON THIS WEBSITE ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operations or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or any other cause of action.
You specifically acknowledge that Hoover is not liable for the defamatory, offensive or illegal conduct of third parties.
Hoover may make improvements and/or changes in the products and/or programs described on Hoover.com at any time without notice.
Notification of Changes